Privacy Policy
SkyBridge BPO Solutions
Effective Date: 02/18/2026
SkyBridge BPO Solutions (“SkyBridge BPO”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal data in compliance with the EU General Data Protection Regulation (GDPR) and the Philippine Data Privacy Act of 2012.
This Privacy Policy explains how we collect, use, process, and protect your personal data when you visit www.skybridgebpocolutions.com or engage our services.
1. Data Controller and Processor Roles
Depending on the engagement:
- We act as a Data Controller when collecting information through our website, marketing, and direct communications.
- We act as a Data Processor when providing BPO or Virtual Assistant services to clients who control the personal data.
If we act as a Data Processor, we process personal data strictly according to our client’s documented instructions.
2. Personal Data We Collect
We may collect:
- Name and contact details (email, phone, address)
- Company and job title
- Billing and payment details
- Service inquiry details
- Communication records
- Website usage data (IP address, device data, cookies, analytics)
- Any information voluntarily provided
3. Lawful Bases for Processing (GDPR)
We process personal data under the following lawful bases:
- Contractual necessity – to provide services requested by you
- Legitimate interests – to improve services, prevent fraud, and operate our business
- Consent – for marketing communications or optional cookies
- Legal obligation – to comply with applicable laws
- Vital interests – in rare emergency situations
4. How We Use Personal Data
We use personal data to:
- Deliver BPO and Virtual Assistant services
- Respond to inquiries and proposals
- Manage contracts and billing
- Improve our website and services
- Conduct analytics and business development
- Send marketing communications (you may withdraw consent at any time)
5. International Data Transfers
SkyBridge BPO Solutions operates in the Philippines. If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs)
- Contractual confidentiality obligations
6. Data Retention
We retain personal data only as long as necessary for:
- Contractual obligations
- Legal compliance
- Legitimate business purposes
After this period, data is securely deleted or anonymized.
7. Your GDPR Rights
If you are located in the EU, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase data (“Right to be Forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your local supervisory authority
Requests may be sent to: info@skybridge-bpo.com
8. Security Measures
We implement appropriate technical and organizational safeguards including:
- Access controls and role-based permissions
- Confidentiality agreements
- Secure cloud storage
- Encrypted communications (where applicable)
- Internal data protection protocols
However, no system is completely secure.
9. Contact Information
For GDPR-related inquiries:
SkyBridge BPO Solutions
Email: info@skybridge-bpo.com